Shipping policy
At Pit & Seat, we aim to get your products to you as quickly and safely as possible. Here’s everything you need to know about our shipping process:
Processing Time
- Orders are typically processed within 2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- We will notify you via email when your order has been shipped, along with tracking information (if applicable).
Shipping Costs
We charge a flat rate shipping fee for all orders within Australia.
Shipping fees will be calculated at checkout for international orders.
Any additional customs duties or taxes are the responsibility of the customer.
Delivery Time
Domestic orders typically arrive within 5 business days.
- Please note that delivery times may vary due to external factors, such as weather, holidays, or other unexpected delays.
Order Tracking
- You will receive a tracking number once your order has been shipped. You can use this tracking number to monitor your package’s progress.
- If you encounter any issues with your tracking, please reach out to us for assistance.
Missing or Lost Packages
- If your package is marked as delivered but you haven't received it, please check with your local postal carrier or shipping provider. We are not responsible for items lost or stolen after the order is marked as delivered.
- If the package is truly lost, please contact us at support@pitandseat.com and we will assist you in filing a claim with the shipping carrier.
Shipping Restrictions
- We currently do not ship outside of Australia.
- Certain products may be restricted in specific areas due to size, weight, or legal limitations.
